On this page 8 sections
Vehicle, battery and accessory delivery can involve different handling. Ask about your exact item and U.S. destination before relying on a delivery estimate, and receive return instructions before sending anything back.
Delivery confirmation
Delivery destinations are limited to the United States. Availability, handling, carrier options, shipping charges and the applicable delivery schedule are confirmed for your selected item and address before an order is accepted. We do not apply a universal parcel-delivery estimate to bikes, scooters or batteries.
Send the exact item, selected configuration, quantity and ZIP code. Mention stairs, restricted access, appointment needs or a required date. A submission or reference price is not confirmation that the carrier can serve that address or date.
Before an order is accepted
- Confirm the model, selected options and included equipment.
- Confirm actual availability and the final USD price.
- Review the delivery address, available service and any special handling.
- Confirm shipping charges, applicable taxes and the proposed schedule.
- Read any assembly, inspection or collection instructions for that item.
The cart and checkout save an unpaid request for this review. Nothing is charged or reserved when the request is submitted. You can ask support to correct or withdraw the request before deciding whether to proceed.
Receiving the item
Read the delivery and assembly instructions provided for your item. Check the model, package contents and visible condition when receiving it. Keep the packaging and supplied parts while confirming that the item is the one expected.
If an item is damaged, incorrect or missing, contact support with the reference, item and a description of the issue. Include any tracking or delivery status you have been provided. Do not attempt to resolve a component mismatch by using equipment contrary to the manufacturer’s instructions.
30-day returns
Request a return within 30 days after delivery. For change-of-mind returns, the item must be unused with its original packaging and all accessories. There is no restocking fee. The unused-condition rule does not prevent you from reporting a defective, damaged or incorrect item.
Contacting us within the 30-day window records the request; our response time does not shorten that window. We provide the appropriate next steps for the item rather than asking you to select a return destination yourself.
Start a return
- Contact support. Email [email protected] or use our contact form. Include the reference, item, delivery date and reason.
- Receive instructions. We will provide the appropriate return address and shipping method. Do not send the item to a manufacturer or address found elsewhere without these instructions.
- Prepare the item as directed. For a change of mind, include the unused item, original packaging and accessories. Follow the provided packing and handling instructions.
- Keep the record. Retain the shipment reference and support correspondence so the return can be traced.
Vehicles and batteries
A complete vehicle or battery may need different packaging and carrier handling from a small accessory. Ask for the correct method for that item. Do not place a damaged battery in a standard return parcel or ship one without appropriate instructions.
Describe damage or the concern in your message. Support can clarify the relevant next step; the ordinary change-of-mind packing checklist is not a general authorization to ship every item through every carrier.
Return shipping and refunds
| Situation | What applies |
|---|---|
| Change of mind | You pay return shipping. The unused item must include original packaging and accessories. |
| Defective, damaged or incorrect | eBike Scooter Deals pays the necessary return shipping. Contact support to arrange the appropriate method. |
| Refund | After receipt and inspection of an eligible return, we issue the refund to the original payment method within five business days. |
Your bank or payment provider may take additional time to display a credit. We will contact you if there is a problem with eligibility. No restocking fee applies. For a refund enquiry, send the reference and return details, never card numbers or bank login information.
Your rights and help
This policy does not limit rights or remedies provided by applicable law. Contact our team for questions about delivery, returns or a refund. Our ride guide helps you organize fit and equipment questions before choosing an item.